Privacy Policy

Welcome to CastoFlex TV. Your personal information and privacy are of utmost importance to us. If you have any questions or concerns regarding our policies or practices related to your personal data, please reach out to contact our support team.

1. Data We Collect

We obtain personal information that you voluntarily provide when you enroll in our IPTV service, indicate a desire to receive information about us or our products and services, or contact us through other means.

The personal details we obtain consist of these:

• Contact Information: Your email address for account registration and messaging.
• Payment Data: We obtain crucial data to complete your purchases, which may include your payment method information (e.g., credit card number). This payment information is managed by our payment processor, so please check their privacy policies for further details.
• Device and Connection Information: When you utilize our service, we automatically record your IP address along with information about your device, such as its type and operating system, which is vital for security and service functionality.

2. How We Use Your Data

We employ the details we collect or receive:

• To provide and manage your account. Your information is employed to set up your account and maintain functionality.
• To process transactions. We use your data to invoice you for our provided services.
• To send administrative information. We could leverage your email to inform you about your account, service updates, and new policy announcements.
• To protect our Services. We employ IP and device information for security measures, aimed at preventing unauthorized access and countering DDoS attacks.

3. Legal Bases for Processing

Your data is managed according to these legal principles:

• Consent: We may utilize your personal information if you have granted us explicit consent for a particular purpose related to your data.
• Legitimate Interests: We can process your data when it is necessary to meet our legitimate business objectives, including delivering services and preventing fraudulent activities.
• Performance of a Contract: When we have a contractual relationship with you, we may utilize your personal information to comply with the stipulations of our contract.

4. Data Retention

We will retain your personal information solely for the time needed to achieve the goals specified in this privacy policy, unless a longer retention period is legally required or authorized, such as for tax, accounting, or other legal purposes.

5. Cookies & Tracking Technologies

We might implement cookies and comparable tracking technologies to gather or retain information. These are mainly functional cookies that are crucial for the website and client area to function effectively. We do not use aggressive tracking cookies for advertising.

6. Third-Party Services

We might share your information with third-party vendors, service providers, or agents that carry out services for us or on our behalf and need access to this data to perform their tasks. Examples include:

• Payment Gateways: Ensuring secure transactions for payments.
• Analytics Providers: To enhance our services, we use data sources (e.g., Google Analytics). Shared data is generally aggregated and anonymized.

7. Data Security

We have put in place necessary technical and organizational security measures intended to protect the personal information we manage. However, please keep in mind that we cannot guarantee total security on the internet.

8. Your Data Protection Rights

Depending on where you are, your rights about personal data may vary.

• The right to access – You can ask for copies of your personal data whenever needed.
• The right to rectification – You possess the right to request corrections for any data you consider to be inaccurate.
• The right to erasure – You are entitled to ask for the removal of your personal data, in specific circumstances.
• The right to opt-out – At any point, you can choose to unsubscribe from our marketing communications.

To utilize these entitlements, please contact our support team.

9. Children™s Privacy

Our services are not meant for anyone below 18 years of age. We do not knowingly collect personal information from children who are under 18.

10. Contact Us

If you need assistance or have feedback about this policy, contact our support team.